Terms and Conditions

Please read these Terms and Conditions (“Terms”) carefully before using the Mallu Energy website operated by Mallu Energy. Your access to and use of the Website is conditioned upon your acceptance of and compliance with these Terms. These Terms are in accordance with the Consumer Protection Act, 2008 (CPA) of South Africa. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, then you may not access the Website.

Information and Disclosures

  1. We provide accurate and transparent information about our products and services on the Website, including pricing, features, and availability.
  2. Any promotional offers, discounts, or special terms will be clearly disclosed, and any limitations or conditions associated with them will be communicated to you.

Product Descriptions and Quality

  1. We make every effort to ensure that the descriptions and images of our products on the Website are accurate and represent their true quality and features. 
  2. In the event that a product you receive does not match the description or has quality defects, please notify us promptly, and we will take appropriate action in accordance with the CPA.

Orders, Payments, and Pricing

  1. By placing an order on the Website, you agree to provide accurate and complete information. We reserve the right to refuse or cancel any order if we suspect fraudulent activity or for any other reason at our discretion.
  2. The prices displayed on the Website include all applicable taxes, fees, and charges, unless otherwise stated. We strive to ensure that pricing information is accurate, but in the event of an error, we reserve the right to correct the price and notify you accordingly.
  3. Payment for products purchased on the Website shall be made through the available payment methods. You agree to provide valid payment information and authorize us to charge the applicable amount for your order.

Delivery and Risk of Loss

  1. We will make reasonable efforts to deliver the ordered products within the estimated delivery timeframe. However, we do not guarantee delivery dates and shall not be liable for any delays or failures in delivery.
  2. Risk of loss or damage to the products passes to you upon delivery. You are responsible for inspecting the products upon receipt and notifying us of any damages or discrepancies within a reasonable timeframe.

Returns

  1. In accordance with the CPA, you have the right to return a product within 7 days from date of purchase if it does not meet the agreed specifications or if there is a defect. Please refer to our Returns Policy for detailed information on the process and conditions for returns and refunds.

Privacy and Personal Information

  1. We respect your privacy and handle your personal information in accordance with the applicable data protection laws. Please refer to our Privacy Policy for detailed information on how we collect, use, disclose, and protect your personal information.

Limitation of Liability and Disclaimers

  1. To the maximum extent permitted by law, Mallu Energy and its affiliates, officers, directors, employees, agents, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or in connection with your use of the Website.
  2. We make every effort to ensure the accuracy and reliability of the information on the Website, but we do not warrant or guarantee its completeness, accuracy, or reliability.

Governing Law and Dispute Resolution

  1. These Terms shall be governed by and construed in accordance with the laws of South Africa. Any disputes arising out of or relating to these Terms or the use of the Website shall be subject to the exclusive jurisdiction of the courts of South Africa.

Changes to the Terms and Conditions

  1. We reserve the right to modify or replace these Terms at any time without prior notice. Any changes will be effective immediately upon posting the revised Terms on the Website. Your continued use of the Website after the posting of any changes constitutes your acceptance of the modified Terms.

Contact Us

  1. If you have any questions or concerns regarding these Terms, please contact us at:

Mallu Energy Website: https://www.mallu.co.za/

Email: info@mallu.co.za