Returns Policy

This Returns Policy applies to purchases made on the Mallu Energy website operated by Mallu Energy. This Policy is in accordance with the Consumer Protection Act, 2008 (CPA) of South Africa. By making a purchase on the Website, you agree to be bound by this Policy. If you do not agree with any part of this Policy, please do not make a purchase on the Website.

Right to Return

  1. In accordance with the CPA, you have the right to return a product within within 7 days from date of purchase if it does not meet the agreed specifications or if there is a defect. Please note that this right to return does not apply to perishable goods, personalized items, or products that have been used or damaged after delivery.

Return Process

To initiate a return, please follow the steps below:

  1. Contact our customer service team within 7 days from date of purchase. You can reach us at info@mallu.co.za.
  2. Provide us with the order details and a clear description of the reason for the return.
  3. We will guide you on the return process, including any necessary documentation or forms to be completed.
  4. Pack the product(s) securely in the original packaging, ensuring that all accessories, manuals, and promotional materials are included.
  5. Ship the product(s) back to us using a reliable and trackable shipping method. You will be responsible for the return shipping costs, unless the return is due to our error or a defective product.

Condition of Returned Products

  1. The returned product(s) must be in the same condition as when received, including all original packaging, tags, labels, and accessories.
  2. We reserve the right to refuse a return if the product(s) are not returned in the required condition or if there is evidence of misuse, damage, or tampering.

Refunds

  1. Upon receiving the returned product(s) and verifying their condition, we will process the refund in accordance with the CPA.
  2. If the return is due to a defective product, we will offer you a choice of repair, replacement, or a full refund, as allowed by the CPA.
  3. If the return is due to our error or a product that does not meet the agreed specifications, we will offer you a full refund, including the return shipping costs.
  4. Refunds will be issued using the original payment method used for the purchase. Please allow a reasonable time for the refund to be processed and reflected in your account.

Contact Us

If you have any questions or concerns regarding this Returns Policy or need assistance with a return, please contact our customer service team at:

    • Mallu Energy Website: Contact Us
    • Email: info@mallu.co.za