Privacy Policy

Last Updated: June 2023

At Mallu Energy, we value your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable data protection laws. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when using our ecommerce website. By accessing or using our website, you agree to the terms of this Privacy Policy.

Information We Collect:

  1. Personal Information: We may collect personal information such as your name, email address, phone number, billing and shipping addresses, and payment information when you place an order or create an account on our website.
  2. Special Personal Information: We do not collect or process special personal information as defined by POPIA (such as race, ethnic origin, religious beliefs, health information, etc.) unless required by law or with your explicit consent.
  3. Consent: By providing us with your personal information, you explicitly consent to its collection, use, and disclosure in accordance with this Privacy Policy.

Use of Information:

  1.  We use the information we collect to process and fulfill your orders, provide customer support, and improve our services.
  2. We may use your email address to send you transactional or promotional communications related to your orders or to inform you about new products, offers, or updates. You can opt-out of receiving promotional emails by following the instructions provided in the email.
  3. We may use non-personal information, such as aggregated data or analytics, for research, analysis, and marketing purposes.

Disclosure of Information:

  1. We may share your personal information with third-party service providers who assist us in operating our website, processing payments, or delivering products to you. These service providers are contractually obligated to protect your information and use it only for the purposes specified.
  2. We may disclose your information if required by law, legal process, or government request, or to protect the rights, property, or safety of Mallu Energy, our customers, or others.

Data Retention and Security:

  1. We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
  2. We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction, in accordance with the requirements of POPIA.
  3. We regularly review and update our security practices to ensure the ongoing confidentiality and integrity of your personal information.

Rights of Data Subjects:

  1. You have the right to access, correct, update, or delete your personal information held by us. If you wish to exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy.
  2. We will respond to your requests within the timeframes and in accordance with the requirements set out by POPIA.

Cookies and Similar Technologies:

  1. We use cookies and similar technologies to enhance your experience on our website. Cookies are small files stored on your device that enable us to recognize your browser and capture certain information. You can manage your cookie preferences through your browser settings.

Children’s Privacy:

Our website is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our servers.

Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us at:

Mallu Energy Website: https://www.mallu.co.za/contact-us/

Email: info@mallu.co.za

We may update this Privacy Policy from time to time. The revised version will be effective as of the date mentioned at the beginning of the policy. Please review this Privacy Policy periodically for any updates.